Customer Service & Ordering

Contact Us

Please feel free to contact us by email, phone, or regular mail with your questions or inquiries.

Our email address is:  sales@flameball.com

The best way to contact us is via email.  We will respond to your inquiries within a few business days.

Our telephone number is:  (814) 378-6157

We currently do not have full-time dedicated answering service.  If you receive our voice mail system, please leave a message with a return phone number, and we will call you back within a few business days.

Our mailing address is:

Central Manufacturing Company, Inc.
Box 304, 266 Alexander Road
Madera, PA 16661, USA  [back to top]

Order Online

The www.flameball.com e-commerce site uses industry-standard shopping cart technology with Payment Card Industry (PCI) compliant credit card processing.  All credit card information is processed on secure PayPal servers, and is never saved, stored, copied, shared, or sold by www.flameball.com.

Payment Card Industry (PCI) security standards are minimum requirements for protecting your customers' payment card information. Adopted by Visa, MasterCard, American Express, Discover Card, and JCB, PCI compliance is required for all merchants that store, transmit, or process payment card information.  [back to top]

Order Online, Pay by Check or Money Order

The easiest way to pay by check or money order is to first place the order using our online shopping cart, and then send the payment by mail.  During the online checkout process, you will be offered the option to pay by credit card, check, or money order.  If you choose to pay by check or money order, the online checkout system will instruct you to send the check or money order to the following address:

Central Manufacturing Company, Inc.
Box 304, 266 Alexander Road
Madera, PA 16661, USA

Orders paid by personal checks will be held until the check clears the bank. For the fastest service, call in your order or use our online shopping cart with a major credit card as payment.  [back to top]

Order by Phone

We currently do not have full-time dedicated answering service.  If you receive our voice mail system, please leave a message with a return phone number, and we will call you back within a few business days.

To order by phone, please call (814) 378-6157 and have the following information ready:

• 1.  Item numbers and descriptions.
• 2.  Credit card type, number, and expiration date.
• 3.  Billing address and zip code.
• 4.  Shipping address and zip code.
• 5.  Vehicle year, make, model.
• 6.  Shifter type and thread size (if known).  [back to top]

Delivery

In-stock items will be packaged and sent to shipping within 5 working days of placing the order.  We typically carry a limited supply of in-stock items.

Please allow 4 to 6 weeks for out-of-stock and special order items. During this time, your knob will will be hand made.  We will machine the brass threads or aluminum spline mount, mix the colors, pour the molds, grind, sand, buff, and polish the knob for a glass-smooth finish.  [back to top]

Shipping

All orders shipped to U.S. addresses, post office boxes, and military addresses are delivered by the United States Postal Service (USPS).  We offer several options during the checkout process, as follows:

First Class Mail Service

The USPS First-Class Mail is a fast and affordable service for envelopes and packages weighing up to 13 oz.  Delivery is in 3 days or less.

Priority Mail Flat Rate Service

The USPS Priority Mail Flat Rate service is a faster service for envelopes and packages with no weight restrictions.  Delivery is in about 2 days.

Express Mail Flat Rate Service

The USPS Express Mail Flat Rate service is the fastest service for envelopes and packages with no weight restrictions.  Delivery is overnight to most U.S. addresses, including post office boxes and military addresses.  [back to top]

International Shipping

All orders shipped internationally are delivered by the United States Postal Service (USPS).  We offer several options during the checkout process, as follows:

Priority Mail International Service

The USPS Priority Mail International service is a reliable way to send mail and packages up to 70 lbs to over 180 countries.  Delivery is in 6 to 10 days.

Priority Mail International Flat Rate Service

The USPS Priority Mail International Flat Rate service is a reliable way to send large and medium flat rate boxes up to 20 lbs, and the flat rate envelopes and small flat rate boxes, up to 4 lbs to over 180 countries.  Delivery is in 6 to 10 days.

Express Mail International Flat Rate Service

The USPS Express Mail International Flat Rate service is the fastest way to send large and medium flat rate boxes up to 20 lbs, and the flat rate envelopes and small flat rate boxes, up to 4 lbs to over 180 countries.  Delivery is in 3 to 5 days.  [back to top]

Payment

We accept personal checks, money orders, cashiers checks, VISA credit cards, and MasterCard credit cards (in U.S. currency only).

Orders paid by personal checks will be held until the check clears the bank.  For the fastest service, call in your order or use our online shopping cart with a major credit card as payment.  [back to top]

Taxes

Pennsylvania residences must pay a sales tax equivalent to 6% of the total order of the merchandise.  If you live in any other state in the USA, you do not have to pay taxes on the order.

International orders are not subject to state taxes on the order.  [back to top]

Special Charges

Additional charges may apply in certain situations, such as:

• 1.  Knobs ordered with special colors or color combinations.
• 2.  Knobs that require special configurations to fit non-starndard shift levers.
• 3.  Any spectial order knob.  [back to top]

Return Policy

If you are not completely satisfied with the quality of your shift knob by Flameball™, you may return it within 14 days of purchase for a full refund of the purchase price, excluding shipping and handling costs. The knob must be unused, uninstalled, and in the original undamaged packaging. Please follow the steps below:

• Step 1.  Email returns@flameball.com or call 1-814-378-6157 for an authorization number.
• Step 2.  Make a copy of your original invoice.
• Step 3.  Return item, copy of original invoice, and authorization number (with postage paid) to:

• Central Manufacturing Company
• P.O. Box 304
• 266 Alexander Road
• Madera, Pennsylvania  16661

• Step 4.  Allow 4 to 6 weeks for processing.  [back to top]

Limited Warranty

Central Manufacturing Company warrants each shift knob product against defects in materials and workmanship for a period of 60 days from the date of purchase. Warranty is limited to replacement or full refund of purchase price only (excluding shipping costs) at the discretion of Central Manufacturing Company.

Since Central Manufacturing Company cannot control the installation of the shift knob, Central Manufacturing Company accepts no liability or responsibility for any claims regarding:

• 1.  Malfunction of any vehicle system allegedly caused by the installation of the shift knob.
• 2.  Damage to the shift knob or the factory shifter assembly.
• 3.  Consequential or indirect damages as a result of improper installation.

The Central Manufacturing Company shift knob is intended for show cars, off road use, and normal driving conditions.  Do not use for racing or power shifting.  Do not use on a speed shifter or power shifter of any kind. Please check with local laws before installing.

Central Manufacturing Company shift knobs are tested and found to be fully satisfactory when shipped.

To request a replacement or refund due to a defect in materials or workmanship, please follow the steps shown in our Return Policy.  [back to top]

Compare Products

Our website is capable of comparing up to five products at a time.  When you want to compare products, click the "Add to Compare" button or the double arrow image on each product's page.  Once you have added more than one product, click on any of the top menu buttons and you will see the comparison options in the left column of the subsequent page.  [back to top]